Information for Law Enforcement Authorities
Updated: October 23, 2024
The following information is provided for law enforcement or other government authorities seeking information about users of the Evernote Service. Requests must be supported by a valid legal order.
Information Available from Evernote
Evernote collects user information in accordance with our Terms of Service, Privacy Policy and any applicable Separate Agreement(s) (as defined in our Terms of Service). While the Evernote Service collects some non-content information about users and their use of our Service, the vast majority of data that we hold is content users create and store in their own accounts as notes.
We refer to “User Information” as both the content stored in users' accounts and the records we maintain about Evernote Service users.
Evernote User Notification Policy
Evernote has a policy of notifying a user when we receive legal process from a third party requesting that user’s data, unless one of the following exceptions apply:
- providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; or
- based on information supplied by law enforcement or government authorities, we, in our sole discretion, determine that providing notice could : (a) create a risk of injury or death to an identifiable individual or group of individuals, or (b) involve potential harm to minors.
Requests for User Information
Law enforcement agencies or other government authorities may deliver legal process by email to law-enforcement@bendingspoons.com. Please note that we will only respond to emails from law enforcement or government email domains.
All requests must be assembled in the complete form as issued by the court or competent law enforcement or government authority and must include the following:
- Name of the issuing authority
- Badge/ID number of responsible agent
- Contact email address from a law enforcement/government domain
- Direct contact telephone number
- Email address associated with the Evernote Service account (Evernote is unable to comply with legal process requesting information solely using a user’s proper name)
- Details of requested User Information
- Specific date or data range for the scope of the requested User Information
- A statement indicating the relevance of the User Information to the ongoing investigation
Emergency Requests
In the event of an emergency involving the danger of death or serious physical injury to a person, law enforcement or government agents may make an emergency disclosure request by writing “Emergency Disclosure Request” in the subject.
Cost Reimbursement
Evernote may seek reimbursement for costs associated with responding to requests for User Information, as permitted by applicable law. We may waive these fees in our discretion, including, for example, in cases involving potential harm to minors and emergency requests.